Jivochat

What is Jivochat?

JivoChat is an AI tool that helps you connect with your audience across multiple platforms. It supports communication through WhatsApp, Instagram, Facebook, live chat on websites, and an AI chatbot. This software makes it easy to interact with your customers in real-time, improving engagement and customer service. It’s a great tool for businesses looking to enhance their communication channels and respond quickly to customer needs.

Key Features:

• Sales Optimization: JivoChat helps increase sales by enabling businesses to engage customers instantly, answer questions, and provide support through multiple communication channels.
• AI-Powered: Powered by AI, JivoChat enhances customer interactions with automated responses, making communication quicker and more efficient.
• Connect with Social Media Channels: The tool integrates with popular social media platforms like WhatsApp, Instagram, and Facebook, allowing businesses to manage all conversations in one place.
• Fix Spelling and Grammar: JivoChat offers built-in features to automatically correct spelling and grammar mistakes, ensuring professional and clear communication.
• Chat Summaries: JivoChat provides concise chat summaries, helping businesses track conversations and follow up on important interactions with ease.

Pros:

• Offers a free plan, making it accessible for small businesses.
• Easy to use interface, suitable for users with varying technical expertise.
• Available as an app for both computer and mobile devices for flexible use.
• Integrates with various apps, improving communication across platforms.
• Includes marketing tools that help businesses engage and retain customers effectively.

Cons:

• Lacks tutorials, which can make it harder for beginners to use effectively.
• Does not provide customers with references to frequently asked questions.
• Limited customization options for certain features, leaving some users wanting more flexibility.
• Analytics features need improvement; users expect weekly reports for better insights.
• The back-end can be confusing, especially with understanding chat, channels, and offline messages.

Who is Using Jivochat?

JivoChat helps businesses enhance communication by automating customer interactions across channels.

Pricing:

• Basic Plan: Get customer support via chat and messengers for free at $0/month.
• Professional Plan: Access advanced features to enhance support and sales at $19/month per agent, billed annually.
• Enterprise Plan: Unlock advanced features for teams of 10+ agents at $38/month per agent, billed annually.

Disclaimer: Please note that pricing information may change. For the most accurate and current pricing details, refer to the official Jivochat website.

What Makes Jivochat Unique?

JivoChat stands out with its integration of OpenAI technology, enabling faster and more diverse responses. Its AI Copilot generates automatic replies for FAQs, corrects spelling mistakes, summarizes conversations, and tracks recurring queries to improve customer service.

Summary:

JivoChat helps businesses enhance communication by automating customer interactions across channels.